COMERCIAL POLITICS
Paramentaria de Fátima – Artesacris has products for sale on the website shop.artesacris.com, and our “e-commerce” services are available to both end users, professionals and companies.
In the case of professionals, we recommend that you contact us to negotiate commercial conditions.
These general conditions and terms of sale exclusively regulate the offer, transmission and acceptance of orders placed on shop.artesacris.com between consumers of the online store Paramentaria de Fátima – Artesacris (shop.artesacris.com) and Artesacris.
The "Consumer" must provide us with a valid e-mail address, or data relating to another form of contact, which are correct and complete, accepting that we can contact you using this data, if necessary.
HOW TO ORDER
To order at shop.artesacris.com it is necessary for the user to have an email account and for their browser to be configured to accept cookies and pop-ups, in order to allow the user to enjoy all the store's navigation conditions. .
Placing an order at shop.artesacris.com is easy:
- Find the products you want to purchase;
- Add the selected products to the shopping cart;
- Complete the purchase;
- Select the payment option;
- Review your order;
- Proceed with order confirmation;
- You will receive confirmation and validation of the order by email;
When the Store receives your order, a message appears on the screen with your order number and all its details. The purchase agreement is finalized at that time.
An order confirmation is sent to your email. We suggest that you print or download this copy for future reference.
We reserve the right not to accept your order, or to cancel it even after automatic confirmation.
By submitting the order form, you accept the general purchase conditions, as well as other conditions existing on shop.artesacris.com, through links, including the general conditions and terms of use.
The Seller may not process orders in the following situations: when they do not have sufficient guarantee of good collection; when orders are incomplete or incorrect; or when the ordered products are no longer available. In the aforementioned cases, we will inform you by email that the sales contract was not concluded and that the Seller did not proceed with the sale, specifying the reasons for this.
If the products presented in the online store (shop.artesacris.com) are no longer available at the time of your last access or when the seller receives the order, the Seller must inform you of their unavailability, within 30 days, after the receipt of the order.
Payment should only be made after we confirm the availability of the desired item. If an order has been placed and payment has been made for products that are no longer available, the seller will refund the money paid for the unavailable items.
RIGHT TO NOT ACCEPT THE ORDER OR CANCEL THE PURCHASE
Paramentaria de Fátima – Artesacris reserves the right to refuse any order for any reason. We also reserve the right to cancel any order (even if it has already been accepted by us), exempt from liability for any damages or costs in the following situations (among others):
* The product is no longer available/in stock (payments will be refunded);
* Billing information is not correct or verifiable;
* The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;
* The transfer for payment of the order was not received by us within 7 working days after validating your order;
* If we think you are under 16 years old;
* If we think you are a reseller;
* There is an error in the price quote;
* Unable to deliver to the address provided.
DATA VERIFICATION
After receiving the order, we can carry out some checks on it before validating it. These checks may include address, credibility and fraud check. Regarding fraud checking, we perform partially automated checks on all orders to filter out transactions that are unusual, suspicious or identified as susceptible to fraud. Suspected fraud will be investigated and, if necessary, prosecuted. By confirming your order, you agree to these conditions.
PAYMENT METHODS
All orders placed on our platform are paid in advance, by ATM or bank transfer. Please do not attempt to pay by any other means than specified. If you do so, we cannot be held responsible for loss of payment or any other damages that may arise.
CAPACITY TO HIRE
When purchasing products made available by Paramentaria de Fátima – Artesacris, the buyer must have the capacity to contract, in accordance with current law.
OBJECT OF CONTRACT
The purpose of the contract is the sale of products intended for any national and international company or majority citizen. The characteristics of the products are described on the respective pages of this website, as well as the particularities of each operation that you can carry out in this store.
EXCHANGES AND RETURNS
Articles from Paramentaria de Fátima – Artesacris are sent to the customer in their own packaging, so as not to be damaged.
Items can be exchanged or returned within 15 days, as long as they are in their original condition. The original packaging must not have been opened and must be in perfect condition.
Items for exchange or return must be returned by registered mail in a dedicated box (we suggest that you reuse the same box in which you received the items), always accompanied by the corresponding invoice.
For returns, Paramentaria de Fátima - Artesacris will reimburse the customer for the value of the items, excluding shipping costs. You must provide us with your NIB for reimbursement.
In exchanges, shipping costs are borne by the Customer.
The customer can always choose to return or exchange an item purchased online, at the Paramentaria Artesacris store, in Fátima.
RETURN A DAMAGED OR DEFECTIVE ITEM
When opening the packaging and finding that an item is damaged or defective (missing a part), the customer must contact us by email or telephone. Whenever possible, we will send the missing or defective part directly to the customer, providing proof, which must be sent via email.
If this is not possible, the customer must return the damaged/defective item, always in the original packaging and inside a sturdy box (which could be the shipping box), by registered mail.
If there is an equal item (or similar, with the customer's consent), it will be sent at no additional cost. If the same item is not available, a refund will be made for the value of the item. Shipping costs will not be refunded.
PRICE AND EXPIRY DATE
The prices indicated on each product are values including VAT, it is only necessary to add shipping costs, which are calculated automatically, according to each destination. The prices and conditions indicated are those valid at that time, and are only valid for the duration of the session. In the order confirmation information, before the buyer accepts the transaction, the prices of each of the selected items and the shipping costs applicable to that purchase are clearly specified, as well as any promotions or discounts that are also applicable.
As you can see, when the customer completes an order, they will receive a document in their email address that indicates the product(s) chosen and the respective total cost of the order. You will receive a legal sales document with your order.
These prices are only valid in the online store and may therefore vary from those charged in the establishment.